Cancellations and Change
once order placed ,Rush order can't be cancelled or changed.
- within 24 hours of payment confirmation (systerm has the confirm payment time for 24 hours after you paid),will be eligible for u to change the dress to other styles.
- Orders canceled within 1-3 days after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.
If need change something of the design, then it need pay change fee for our loss.
- Orders canceled after 3 days of payment confirmation will be only eligible for a partial refund consisting of the full shipping cost.
- If the dress havent the quality and size problem,you can't cancel the order only because the dress doesnt fit you. Hoping you can understand us,the dress is custom made specially for you. We cant sale to other people.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us.
So, when you receive your dress, the first thing is make sure that the dress has been made to your order specifications.Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
if there is any question, contact our customer service firstly with us in 48 hours, after 48 hours, we do not take the responsiblity.
If it's different from the specification you ordered because of our fault, we accept your return and exchange. Please make sure they are in their original condition-------unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with intact tags and attached. We also offer free repair on your dress! But the postage to send it back and re-shipping cost to you will be both on your account.
- It is required that the item or dresses should be returned to us within 7 days after the return request is accepted.---Return shipping charges will be buyers responsibility.
1.Size----allow the deviation about 1-2 inch.
much more than two inch,we accept return(as long as we make the dress is same size u give us , we will do not accept return),so please sure the size u give us is correct ,then dress must will be fitted u well .
2.Color----allow Slight color mismatches
The settings of you computer screen may alter the color of the pictures shown on color chart of my shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped.
However,before place the order ,please tell us the exactly color u need Procedures of Return and Get Refund
Include an explanation and photographs proofs about the reason of the return.Submit a return request to seller. As we have QC, we will check each dress before shipping, usually the dress won't have quality issue or size unfit. -If it is our mistake, we will give you the return mailing address. Please note that any dress returned without notifying us will not be refunded.
Once our sellers has approved your request, please send the completed Product back to us as soon as possible. When we received the products, your return will be processed in 3 to 5 business days or keep your money in your future order.
Once your return is confirmed and inspected:
If you want to return the dresses or accessories,please ship the dress to us and pay the shipping cost from your country to china . We will refund full dress cost except the shipping cost.
If you want to exchange the dresses or accessories,please ship the dress to us and pay the shipping cost from your country to china .We will exchange the the products for you.
Returns will not be accepted without prior approval from my shop.
In unacceptable condition we will not process it and will ship back to you.